Shipping
Orders will be processed and shipped within 48 hours of payment. Transit times vary by region:
Standard Shipping: 3-6 business days
Economy Shipping: 5-8 business days
You’ll be able to check the status of your shipment and track your package directly through the email we send you. Once your order has been processed and shipped, we’ll send an email containing all the tracking details and a link so you can follow the progress of your delivery.
If you receive an incorrect or damaged item, please contact us at info@tadalifestyle.com as soon as possible with your order number & a photo of the item. After 30 days we are unable to provide a complete replacement or refund for any products that develop wear-and-tear over time. Please allow 2-3 business days for your inquiry to be reviewed by one of our customer service representatives. Our office hours are Monday through Friday 8 AM to 5 PM PST.
TADA Lifestyle is not responsible for lost or stolen packages that are confirmed to be delivered to the shipping address provided for the order. TADA Lifestyle is not responsible for orders that are delivered incorrectly or lost due to incorrect shipping information being provided at checkout. We cannot refund shipping costs for shipments that are returned to us due to an error in the address provided & returned shipments may be subject to a restocking fee.
Returns
We hope you love your TADA products, however we understand that sometimes things don’t work out. We accept returns on new and unopened items within 30 days of delivery, these items may be eligible for a refund or exchange. Please note that return requests must be initiated within 14 days of the delivery date. Unfortunately, for hygienic reasons we are unable to accept returns or exchanges for used or opened accessories. Refunds for domestic orders shipped within the United States will be processed to the payment method used at checkout minus any shipping costs or issued as store credit in the form of a gift code. Please contact us at info@tadalifestyle.com to initiate a return or exchange.
If you purchase your item from one of our authorized retailers, please contact them directly for assistance. Our Customer Support Team is unable to refund or replace any items sold through other authorized retailers.
Products
TADA has committed to ensuring that all products have not and will not be subject to animal testing.
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All materials are recyclable or recycled, and all packaging is recyclable.
To clean these brushes, use a soft-bristled brush/toothbrush or cloth to remove any tangles and dirt gently. You can get them wet by dipping them in warm soapy water or distilled white vinegar, but ensure that you dry them thoroughly face down. You should not soak or fully submerge wooden, boar bristle or bamboo brushes in water as they can absorb the water and warp or break apart.